Customer Testimonials

At Kerxton Insurance Agency, we believe our reliability and response sets us apart. We are committed to meeting your needs quickly, consistently and thoroughly. Our dedicated employees work hard to bring you great products and services. Here’s what some of our clients have to say:

Business Insurance Testimonials

  • “Hi Jeff and Brad,  I just want to give you both a compliment on your staff!  First, not only the two of you but everyone that I have talked to or worked with at Kerxton has been Great!  I especially want to thank Mom and Jessica, who have been able to keep up with all my confusing requests.  You have a very professional and helpful staff. I really appreciate their patience helping me work through the learning process of insurance.”
  • “I really commend the prompt service provided by Mr. O’Kane. There was no request made to transfer my challenges to another counselor because they may have been too difficult to address. Instead, Mr. O’Kane provided a seamless solution which made my challenge totally disappear. He also advised of next-steps, even after the challenge was resolved – what to expect, what to look out for, etc. I am really pleased with the knowledge and skills of your staff. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.  I would love to recommend your company to anyone who needs business insurance in the future. Keep up the good work.  Thank you.”-Devin Brewer
  • “I really appreciate the fast response and I am very happy I switched my broker relationship from USAA over to Kerxton Insurance for our company support!”
  • “Service really matters to us as your client—and you deliver!”
  • “Thank you both SO much -Kerxton has been my insurance agent for more years than I care to remember (ha ha!) because you all have always been so helpful and responsive – Sarrah and Phil, you continue the tradition!”
  • “Thanks again for your superior speed and thoroughness.”
  • “In case I forget to tell you, thank you for your quick responses. It really makes my job easier.”
  • “I am really glad that I have you all to help stay on top of our oversights. It’s a value to me.”
  • “I really have to thank you for all your help. You have been great — certainly different, and better than all the agents we’ve had before.”
  • “I have expressed my appreciation to Beth directly, but I also want you to know how fantastic Beth has been in addressing all of my requests. She is always responsive, great at following up and with quick turn-arounds.”

Personal Insurance Testimonials

  • “I think it’s very important for you to know over the years what a tremendous, patient and helpful agent Norma Jean has been for me through every scenario you could possibly think of.”
  • “If making talented representatives truly available to your customers is an indication of the service I can expect from your company in the future, you can count on my business for years to come. I will have no problem recommending Kerxton Insurance to family, friends and business associates.”
  • “I wanted to thank you and your organization, particularly Norma Jean, for the excellent service I have received over the year with my account.”
  • “Tanya, thank you for your prompt and efficient service.”
  • “There are few people that I have the pleasure to work with who take customer care so seriously.”
  • “You set a high example of what customer service should be. I cannot thank you enough for the help you provided me with my car insurance renewal.”
  • “Anne is exceptional. She listened to my request for a more competitive insurance package with similar coverage and offered solutions immediately. Anne e-mailed proposals for Travelers Insurance the very same day. What really impressed me the most was Anne saying that she was there to help and not to hesitate to call or email. My phone calls and emails were answered promptly and all of my questions were easily resolved.”
  • “Tanya, thanks so much for your professional advice and kind concern.”
  • “This is very considerate of you, that’s why we’ve been loyal customers both business and personal, for over 40 years.  Thank you.”

Employee Benefits Testimonials

  • “Hiya Steve!  It’s funny: as you can imagine, we have a fair number of “infrastructure” partners that help us keep Astrella running; none of them ever reach out to see how we’re doing—except you!!!  I’m impressed (but—knowing you—not totally surprised)!!!!  So, THANK YOU for checking on us!”
  • “Susan is a true asset to Kerxton. I think I probably have to be one of her most challenging customers with all my questions and no matter what Susan is quick to respond, always professional, and is a great partner in helping  me make our employees feel welcome and educated about our benefits.”

  • “We have worked with Kerxton for almost a decade, and Susan Simons is the best in the benefit industry with her knowledge, ability to anticipate our needs, and provide cost efficient benefit solutions; we also know we can count on Cindy Kerxton for her attention and quick responsiveness to any service issues. Thanks Team Kerxton!”

Fitness Insurance Testimonials

  • “Fitness Underwriters has been terrific partners to Titan Fitness for the last 2 ½ years. They have a good grasp of what our business entails and how best to insure it. The staff at Fitness Underwriters is very knowledgeable and has outstanding communication skills and work ethics. They have been with us through our company’s growth and provided the necessary advice and services to help us reach our business goals. We consider them to be a great asset to our team. I strongly recommend them unequivocally for all of your insurance needs.” — Josh Harwood, Sr. Vice President of Operations, TITAN FITNESS
  • “Fitness Underwriters is a valuable resource for my GOLD’S GYMS. They have been with us through our extensive growth and have provided the necessary advice and services to help us reach our business goals.” — Pleasant A. Lewis, Gold’s Gyms of Alexandria, VA, Orlando, FL, Altamonte Springs, FL, Clermont, FL, St. Cloud, FL, and Mt. Dora, FL
  • “My wife, Lori, and I have been involved with the fitness business in terms of ownership since 1996. At that time, we were introduced to Fitness Underwriters. They have always responded to our needs immediately and continue to exceed our expectations in regard to service. Their attention to detail is spectacular and we would recommend them to any individual looking to have their businesses well served. Aiming to keep rates low as well as protection at its best, we have been satisfied over and over again by their team.”– Jeremy Lowell, Gold’s Gyms of Lorton and Lake Ridge, VA